Waleed Plaster of Paris Ceiling & Hardware Company

Effective Date: [Insert Date]

We value your satisfaction and aim to provide quality products and services. Please review our refund policy carefully before placing an order.

1. Custom Orders

• All custom-made ceiling designs and hardware products are non-refundable once production has started.
• We encourage clients to review all designs, measurements, and materials before final confirmation.

2. Damaged or Defective Products

• If any item is damaged or defective upon delivery or installation, you must report it within 48 hours.
• After inspection, we may offer one of the following:
  • A free replacement
  • A partial refund, depending on the nature of the defect
  • A repair or service visit, if applicable

3. Service Refunds (Ceiling Installation)

• If an installation service is cancelled 48 hours in advance, a full refund of the service fee may be issued.
• If cancelled less than 48 hours before the scheduled time, no refund will be provided for labor or booking charges.

4. Refund Process

• Approved refunds will be processed via the original payment method within 7–14 business days.
• Refunds are only applicable to eligible claims approved by our team.

5. No Refund Scenarios

Refunds will not be issued for:

• Change of mind after order confirmation
• Customer-caused damage to ceilings or hardware
• Incorrect measurements provided by the customer
• Delays caused by client-side scheduling or site readiness

6. Contact for Claims

To initiate a refund or report an issue, contact our team:

📞 +92-300-9647357
📧 info@waleedplasterofparis.com